ITALIAN SPEAKING AGENT ON HELPDESK-flexible working hours

Informace o pracovním místě

Cortex is a team of people who know and love customer service. Each of us is devoted to what is close to him. We work in a friendly, informal atmosphere and support each other not only in achieving results. And we enjoy working here.

We are looking currently for a colleague for the position of Customer Service Agent for Inbound (incoming calls) with Italian language. Join the world leading shoe retailer Communication Center team!

What will be your responsibilities?
• Providing excellent service to the customers via email and telephone
• Promptly respond to telephone and e-mail inquiries from customers
• Providing the appropriate solution based on customer needs
• Cooperation within the team
• Work through a rotation working mode (opening hours from 09:00 to 19:00/Monday-Friday)

• Italian language as a native speaker is a must (communication with native speaker customers)
• Second language - English or Czech on communication level (communication with team)
• Excellent communication skills, focus on customer
• Basic Microsoft PC skills
• Be able to work efficiently within a team
• Active approach regarding the work and reliablity

• Salary evaluation up to CZK 180 Kč/hour
• After training, possibility of occasional work from home
• Employment contract - part time job (DPP, DPČ, IČO), later on the possibility of a regular contract/full employment (HPP)
• Friendly Workplace Environment
• Large and modern office building near public transport (underground, tram, buses)
• Interesting program of employee benefits


If you are interested in this role, do not hesitate to send us your structured professional CV and short cover letter in English or Czech.

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