IT Helpdesk with Italian - Brno, Czech Republic

Informace o pracovním místě

DESCRIPTION Provide 1st level technical support, service restoration, fulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Provide solutions for user requests based on a knowledge database, available rules and problem descriptions and advice of resolver groups. Escalate issues that cannot be resolved to resolver groups based on a documented routing tree. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. REQUIREMENTS RESPONSIBILITIES: - Investigating issues engaging with problem management - Continual service improvement activities. - Provide guidance to users on next steps to resolve access issues. - Continual Service improvement activities. REQUIRED SKILL SET - Interest in Technology and willingness to learn and develop new skills - Upper-intermediate Italian (min C1) any other European language as advantage - Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone - Autonomous, creative team player in a multicultural environment - Goal-oriented personality - Strong communication skills OTHER INFORMATION Benefits: WE OFFER: - Permanent contract - +2000CZK performance bonus per/month - Meal vouchers - Language courses - Multisport card - Competitive salary - 5th week of paid leave - Option to work from home - Bike Friendly - Modern offices in the center of Brno, 2nd largest city of Czech Republic - Initial Accommodation - 2 weeks accommodation provided by the company on joining - Training opportunities - Professional training provided by experts for eligible employees - Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc. Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech! Send us your CV in English and Czech if you have one. For more related job opportunities visit www.grafton.cz/en/job-search?utm_source=jobboard&utm_medium=jobposition Reference number: 16-28-306436/FB

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