Informace o pracovním místě
Global Service Desk provides 24/7 1st line IT support for employees of our company. We are looking for a new member to join our team and help us support our colleagues all over the world in various types of working environments - in mills as well as Headquarter offices. We are acting as a gateway between our colleagues and the IT support organisation – providing immediate assistance as well as assuring the issues get to the correct technical team where needed. Our focus is on corporate infrastructure services such as MS Office suite, Windows 10, network connectivity and corporate IT security.
We are looking for a part time colleague who would be helping us out with basic IT requests according to the Knowledge and processes provided.
Your tasks and responsibilities will be:
- Logging tickets from incoming emails into Service Now based ticketing tool
- Fulfilling simple IT requests following established processes
- License ordering and fulfilling related requests for installation where defined
- Creating knowledge articles prepared by GSD team
- Following agreed service levels and fulfilment targets
What do you need to succeed in this position:
- Interest in IT
- Working understanding of Windows 10 OS and MS Office Pack
- Communicative English (German is an advantage but not a must)
- Good interpersonal and communication skills
- Organisational skills and ability to prioritize and organize workload
What can you get?
- Learn how IT processes work in a big international company
- Learn how to use ticketing tools
- Opportunity to work with people and be part of a great team
- Improve your English skills at work
- Coffee and tea whenever you feel like it
- Meal tickets and possibility to work from home
Place of Work: Ostrava – city center
Number of hours per week: 15-20 hours
Contract: Temporary (part-time – long term, min 6 months)
Benefits: Laptop, Flexible working hours, Refreshment (coffee, tea)
