Informace o pracovním místě
OVERVIEW
The Contract Administration team is responsible for the accurate entry of Zebra Service Contract information into Zebra’s system. They act as a subject matter experts on all matters related to the service contract, responding to inquiries from management, Zebra’s sales teams and the customer.
RESPONSIBILITIES
Learns and applies knowledge of Zebra’s systems, process and philosophies around management of Service Contracts
Enters new service contract data into the system, ensuring data accuracy and process adherence
Meets or exceeds all departmental or individual metrics associated with performance against service level agreements such as 3 Business Day turnaround time on contracts, responding to customers within 24 hours
Provides price quotes on service contracts on request
Ensures proper recording, tracking and filing of all assigned contracts
Responds to customer or internal inquiries regarding service contract entitlements, invoices and purchase orders
Escalates any new or complex problems to management for assistance
May coordinate with other internal departments regarding order status, invoicing, discounts, resolution of issues, etc.
High School or equivalent
Strong data entry skills with attention to detail /quality
Strong process adherence
Fluent level of English (written and verbal) as well as local language as applicable
Beginner level skills in Microsoft business applications including Word, Excel and Outlook
Customer service values/orientation
Solid professional work behaviors (attendance, teamwork, time management)
Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
- Contribution to lunches in our canteen
- Volunteering and Charity programs
- Fruit days
- Modern Offices
- A dynamic and multicultural working environment
- DPČ contract - 20 hours/week
| Mzda: | 120 Kč/hod. |
| Počet míst: | 1 |
| Vhodné i pro: | Absolventi, MD |
| Lokalita: | Brno |
